I can't help but share my personal experience here. I used to get my 2 Persian cats groomed at ""The Pet Stops Here."" They had a friendly staff and always did a good job. Unfortunately, on one occasion I ended up having a really bad experience with them. \r
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They called me in the afternoon on the day I had dropped one of my cats off for his haircut, to tell me that the groomer had clipped off most of his ear! I was upset and devastated. I went to pick him up and they didn't even have anyone apologize to me when I got there! On top of it all, they still charged me full price!! I was so upset that I didn't know what to do at that moment. \r
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I took my cat immediately to the vet where he had to have stitches and a shot of antibiotics. After 3 weeks of phone calls, faxes, and paperwork, ""The Pet Stops Here"" finally agreed to pay for his vet bills. They never refunded me the $80 I had paid for the haircut, after numerous requests. Needless to say, their new store is opening up one block from where I live and I will not be going there!\r
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