We took our laptop here because the hinge of the screen was broken, althought the computer worked perfect! We told them that the computer was under warranty and we just needed them to fill out the form to let the warranty company know that the hinge was broken. When we picked the computer up it was a different computer with ports that were never on our computer before. Also, it was an XP when our copmputer was Vista. On top of that, the computer they said was ours wouldn't even turn on as they said it was fried. During the argument the guy made the comment that we shouldn't care since we were getting a new one from the warranty, but we don't have access to anything that was on the computer...he had the nerve to offer to do a recovery backup to get our info off of it. Of course, he couldn't do that while we were there. My husband is on his way to best buy with our original receipt of purchase so they can prove that things were switched. BEWARE of this hole in the wall!
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