I approached the task of finding a mover with more than a little hesitation. My past experience with movers was, to say the least, not so great. From the first call to Express Movers, my expectations began to shift. The gentleman I originally spoke with, Dave or Dan (?), was wonderful. Since I work in the customer service industry, I am probably a little more sensitive to this issue, so I can honestly say, his customer service skills were so far above and beyond the norm these days! He was professional, knowledgeable and helpful. He had a nice mix of calm and confidence, along with a great sense of humour that put me at ease instantly. After explaining the entire process and gathering my move information, he gave me a quote right then with a couple different options. He explained how the company works and even the goals of the company and told me that the company has won several Seattle awards this last year. After my experience, I certainly understand why! \r
The day before my move I received a call from my lead guy...Myron. Again, like the first guy, he could not have been more pleasant and helpful. He confirmed all of my moving details, his arrival time and gave me an overview of how the next day would unfold. The only question left unanswered that night was, where in the world did they find these guys?\r
Sure enough, the next day went like clockwork. Myron explained the paperwork and did a quick ""walk through"" of my home. While he was doing this, the other 3 movers jumped into action. They put down carpet in my entry ways to protect the hardwood floors, and worked quickly, efficiently and with smiles on their faces. Things could not have gone more smoothly. They finished a little shy of the estimated time and even came back in after the job was done and helped me with a couple last minute things. I can not say it enough...they guys are the best! I am recommending them highly...a company this good deserves to thrive!
Pros: nice, professional staff! fast and efficient
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