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BAD SERVICE ON VALENTINES DAY - Review by citysearch c | Esquire Grill

Esquire Grill

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BAD SERVICE ON VALENTINES DAY 2/15/2009

My boyfriend took me out to Esquire Grill for Valentines Day. He made reservations 4 days before and we ended up with the last open seat, which was out on the patio. They told him they had heat lamps and that it was enclosed in a tent so it wouldnt be cold. The hostess wasnt very friendly and she walked off before we had a chance to ask her if our heat lamp was lit. Our server came over a minute later and she seemed very stressed. She never introduced herself but we found out later that her name was Gina. I wasnt ready to order so she said she'd give us some time and come back. While we were deciding we realized that it was infact pretty cold and the table next to us said that they had asked her to replace to gas tank so that the heat lamp could be turned back on but she never did. So we decided to move tables because we didn't feel like freezing the rest of the time we were there. Our server didn't return to take our order for quite sometime. When she eventually came back I ordered a glass of wine and it took about 20 minutes before I recieved it. A new couple was seated at our old table and the hostess didn't even grab them chairs, they had to carry seats over to the table themselves. They too were cold so they decided to both sit on the same side of the table with each other to keep warm and we became pretty crowded in the small space. The busser finally moved a heat lamp down towards us and after that we were pretty warm. We got our bread and a plate with a dirty fork. Luckily our appetizer and entrees didn't take too long to arrive. The food was very good with the exception of my steak not being well done like I had requested. It was still quite pink but edible. It took a long time for us to get refills on our water but the busser was very busy but still did a good job bussing our table. It took a ridiculously long time for our very tiny dessert to arrive and even longer for us to get our bill. Id only go back if I got the server that the table next to us had. Pros: Food Cons: Bad Service more
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