I couldnt agree with soupset more. I had a very similar situation with the owner and he is so insensitive to brides and doesnt understand how stressful it is for us. when my veil came in a dark ivory when i had ordered it in light ivory, he said sorry, no returns credits or exchanges can be made. I am not the person behind the counter placing these orders so how why do i have to pay for their error??? let me tell all you girls out there that if the item isnt in your possesion, they have to refund you your money. it is required by law!!! that was the only way i was able to get my money back from them. they are money hungry and treat you so poorly after you have placed your order. yes, they have nice dresses but it is not worth the drama. there are plenty of other stores that will give you amazing customer service and understand what its like to be in your shoes!!
Cons: they are a bunch of con artists!!!!
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