Ok, i have absolutely no idea what this guy is talking about. I've been going to Bob's for 10 years. Let me tell you something, as a woman, I am treated with respect and kindness. My vehicle was always given back to me clean and on time. If there was a serious problem with my car, Bob would call me to tell me how bad the problem was. Never in the 10 years that I've been going to Bob have I EVER had an issue with him.
Pros: called to tell me if my car was ready or if there was a problem, treated me respectfully, kept my car in decent shape!
Cons: NONE!!!!
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