I actually agree with Bookworm. And you might ask ""why go back then?"" And mostly, I guess it's just habit and I only have to go back once a year so far so I generally don't let it get to me and choose to ignore the bad behavior as long as I get what I need.
Pros: Good location. Open some late night weekdays.
Cons: If you can ignore some of the attitude you might get, there will be less Cons overall. A little disorganized.
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