Despite a very rude female employee whose name begins with D., we were loyal customers of Auto Evaluators. We had gone there, reluctantly, for years. It seemed that we would simutaneously get something ""fixed"" and something else would break. Freaky. We spent 5000.00 to have a new engine, new radiator, hoses, etc.....After each repair, it had another problem within 2 weeks. I felt like none of their work was ever really guaranteed. After engine/radiator replacement the car stops within 6 weeks. Pay 200.00 more. Then within one year, brand new radiator has leak. Part is within warranty. Since we went for an oil change somewhere else, response was that they, Auto Evaluators wouldn't take responsibility for the repair. They are able to get another radiator for free, if they return the old one to manufacturer. An incredibly rude lady, ""D"", informed us that they really didn't have any responsibility for it. I understand their policy to be that if go to Jiffy Lube or somewhere for an oil change, that voids my warranty for my 5000.00 engine/radiator? Disturbing was the immediate defensiveness of front desk. I would expect that good customers (we have very politely handed over more than $10,000 there) would be treated with a bit more respect and ""good faith"". It is tragic that one person at the desk can ruin a business's reputation. I would not recommend Auto Evaluators. I cannot believe the rudeness and complete lack of customer service. Stay away from Auto Evaluators. Inexcusable. Even if the repair or part was shoddy, it was they manner in which it was handled that I felt was a bad business practice.
Pros: Adverstise that they fix Volvos
Cons: Bad business practice, put the customer last.
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