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Follow through wasn't what I expected - Review by citysearch c | River Cafe

River Cafe

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Follow through wasn't what I expected 2/26/2009

I called for my boss to make a reservation and the person taking the reservation never put it in the system. I'm sure the food is great but the staff of a business should represent the company and in today's economy everyone needs to accept when something goes wrong. I called them back and no attempt was made to ensure this doesn't happen in the future because I'm sure it has happened in the past. I just expected them to be more receptive to resolving customer complaints because no company is excluded from going bankrupt these days. Pros: Great Food Cons: Some staff below average but they represent the company more
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