I'm a bit surprised by some of the negative reviews because our experiences with Video Only have been positive. We have bought (5) TV's over a number of yeasr from VO and theyhave been each time. The most recent experience was when the Hitachi 42"" plasma that we bought 2 1/2 years ago had a problem. I called Hitachi direct and they gave me advice to attempt to solve the problem - it didn't. So, I called the Bellevue store (where we have bought all of our TV's) and told them of the problem. They gave me bascially the same advice that Hitachi did, but told me to allow the reboot more time. Anyway, the problem didn't resolve and the repair by the service center in Seattle would have cost us $800. The independent service center, Teletron, stated that the problem is rare, but unfortunately had inflicted our TV. We didn't buy the extended warrenty service.
Pros: Good selection, knowledgable staff
more