I purchased my beautiful Jenny Lee dress last June. It just arrived last week. I was working with the most wonderful sales associate, Chelsey, she gave me awesome personalized service. When I called to check the shipping date of my dress toward the end of January I was told Chelsey was no longer with the company and that they had no idea when my dress would come in. This was unacceptable, considering I spent ample cash there. Several calls after that ended in the same manner. Then, one month after the expected delivery date I get a call saying my dress is in. Yay!!! So I try to make an appointment to verify it is the correct dress and pay the balance and they don't want me to because they are having a trunk show, but I have to pay by Monday. The sales girl told me ""just pay over the phone"". First off that is rude, second we spend over $6k there and it would be nice if i was still treated like a valued customer. and for that kind of money I would like to mak esure my dress is in good shape, and the right one!
Pros: Great Dresses for a big budget, great sales service
Cons: Customer service ends once your dress arrives.
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