Hiring a plumber is not like planning a cruise...You don't start out looking forward to the fun you'll have spending your money on plumbing repairs. So when we ran out of hot water, we knew we would probably need a new water heater and were, to say the least, a little cranky when we were looking for a plumber. We had just moved into the area and knew no one, so we asked a few people we'd met in the neighborhood and seemed to hear good things about Boston Standard. We called several plumbers and were impressed that Boston Standard actually answered the phone!!! YAY!! They got to our house within an hour and put booties on before they even stepped inside the house--and it was really nasty outside, so that was a huge plus. They explained the costs and warranty, etc. before they did another thing and then we gave them the OK to install the water heater--they worked so quietly and professionally--we were really impressed. As I said, as new home owners, we hadn't planned on spending that kind of money, but we felt really good about doing business with these guys and will use them again [just hope it's not too soon.]
Pros: They Answer the phone, Polite, Professional, Neat
Cons: Can't think of Any
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