Took my '03 Jeep Wrangler in with a rear differential problem. A buddy and I replaced the busted up factory rear end with a Detroit Locker 4.10 rear end back in the spring of '08. I noticed one day after arriving at work the smell of gear oil. Afraid of what I would find, I looked under at the rear end and saw a very leaky rear end, particularly near where the pinoin came out and mated with the U-joint. Crap-ola. New to the Pensacola area, some guys I work with immediately brought up Robert Tau's. I Google'd him and found this website, read the reviews... and decided I really had no other choice. I took the Jeep into him the next day early in the morning. He already was packed full of other cars waiting to be serviced. He came out personally and greeted me. Some guys from work had already spoke with him via telephone, so he had a head's up of my problem. He took a quick peek underneath and told me that my U-joint had gone bad and that he would have his mechanics look at it. It was a Friday and he told me that it would either be today or the following Monday. Shook hands and I was on my way. He had called me later that day and left a message that my Jeep was good-to-go and ready to be picked up. I didn't get the message until 17:30... but I decided to call him anyways at the number he had left. Spoke with him and he told me that he would meet me at 18:00 to settle up business. I am not sure, but I think that he went out of his way to help me out that evening. Met up with him... he informed me that my buddy and I had improperly put in the rear end (ouch to the ego) and that he and his crew fixed her up. The U-joint had gone bad, but there were other disasters awaiting to happen had I not took action when I did. He educated me without making me feel like a complete idiot (other that I should have read the directions better in the manual... with a smile). The service was friendly and the price was extremely reasonable. Highly recommend.
Pros: I was new to the area and skeptical. Prompt service and at a surprisingly reasonable price.
Cons: That I didn't know about Robert Tau when I took my Jeep into ""Prep Boys"" with a bad clutch.
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