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Clean, spacious, terrible customer service. - Review by citysearch c | Beverly Athletic Club

Beverly Athletic Club

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Clean, spacious, terrible customer service. 2/21/2009

BAC is great for location and for it's size, but that place is run HORRIBLY. None of the employees know anything, they're all lazy, never helpful. A good portion of the machines are broke constantly. The elliptical machines and treadmills especially. And because they are, the ones that work fully are usually taken so you get stuck standing around and waiting a lot. Once, for three WEEKS a few of the ellipticals were broken - on one the screen didn't work, on another the sound, etc. Eventually I got fed up and asked an employee "When are you going to fix those machines?" He responded: "What machines?" THEY DON'T CHECK THEIR OWN EQUIPMENT. They had no idea that three out of seven or whatever of their elliptical machines were broken in some way. More than likely one of the employees was alerted and just blew off telling anyone so nothing got done. Again, it's good for the location and the amount of equipment but it's like it's run by careless high-school stoners. more
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