I became a customer of Krombholz 8 years ago, and I have never bothered to go anywhere else since. Since It's a family-owned business, you get personal service, and they value you as a customer (unlike the big chain stores), and they remember who you are. They helped design my wife's engagement ring (OK, they designed, I approved), and she is absolutely thrilled with it. She constantly gets compliments on it, and I get a few "attaboys" as well.
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