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My Very Bad Experience at Gyenari - Review by citysearch c | Gyenari

Gyenari

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My Very Bad Experience at Gyenari 2/18/2009

I want to echo the sentiments of the other reviewer who had her ATM charged several times... as we had shared the bill. My credit card was charged twice (both initially appeared as pending) and when I called to talk to the manager I was told this happens all the time in restaurants. When I told him it had never happened to me before in 30 years, he didn't respond. As of today, the correct charge has gone through, the incorrect charge is still pending. But as with the other reviewer, never once did the manager offer an apology or say that he would comp anything on the menu should I return. He did tell me that the owner would get back to me the next day but of course that never happened. Beyond this aggravation, though, the service was lousy. After our group had been seated (about 10pm on a Saturday night), it was at least ten minutes before a waitress came to take our drink order. And ten minutes later, we still hadn't received our drinks, so we managed to flag her down, and she asked us, "Oh, did you want me to serve them to you now?" The food is good but comparitively overpriced. When I was on the phone with the manager later, he asked me if I liked the food, and I said yes, but I wouldn't be coming back to his restaurant again, and he got rather indignant. more
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