Lets see where should I begin... I heard about Renew Image through friends and family. I then decided that I wanted to take part of some of the services that Heather offered at the salon. Shortly after my discovery I received a gift card for Christmas to use at Heather's salon. I made my F&F aware that I had received a gift card from her salon and was looking forward to using it and asked what they recommended, following there recent service they had, they really didn’t have much positive feedback to give me. I decided that I still wanted to find out for myself and would continue to make use of my gift card.
From that point, now a year ago... I made several attempts to stop by and talk to someone about the services, to my surprise Heather is nowhere to be found, and the other associates were clueless to what Heather even offered and could give no more information than the salon's phone number to reach Heather. Moving on... so I made a few different phone calls to the salon, which DON"T expect anybody to ever pick up, it is merely a voice mail you get all the time that only offer's Rod's & Diane's personal phone numbers to reach directly. Heather's direct number is obviously unavailable and you have to leave message... WELL, that is if you are even able, and don't get a FULL MAILBOX recording like I did the several times I called to leave a message.
So after the well wasted attempts and my personal time being wasted trying to reach someone to talk to about he services or even set up an appointment, I decided to go online and make a consultation for myself and boyfriend, that requested services to actually be performed during the same time for the both of us. We were trying to make use of our visit because we live a great distance away. After the online appointment was made I then followed up by finally being able to leave a message that stated I filled out the online appointment and would be in as expected. Well then it came time for our appointment. We both showed up about 10 mins early, nobody was there to even greet us at the door so we took a seat until someone walked to the lobby. Rod walked up, and asked what we were doing, I replied to him that we had made an online appointment for Heather. Rod told us Heather was not in and we were more than welcome to wait to see if she would show… did not sound too promising. Diane, the other associate also had seen us and had mentioned that one of them would call Heather to reach her. Well a good 20mins after our appointment time, we decided to leave. At this point in time I completely regretted my confidence that this visit would be pleasant or remotely relaxing.
Pros: NONE
Cons: YOU NAME IT, if you can even get HEATHER to call you back!
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