This is a horrible restaurant. I have been to many five star trendy upscale restaurants in my life and this is no where close to any other them. They are pretentious for absolutely no reason at all. This place is filled with rude, ill-trained, ill-mannered employees. It seems to be no policy set-up for rules because the staff gives inconsistent answers. I had a birthday dinner there on Dec 12 and it was ruined. for the following reasons:
1) The hostess who took my reservation over the phone mixed up the day and instead of Saturday she marked it for Tuesday, Dec 15. Luckily, I called back to ask questions about increasing the size of the party, policy on bringing in a birthday cake from the outside, and cake cutting fees. This is when I was told that there was no reservation for me on Dec 12 and that I couldn't get my original timeslot because they were other large parties. They moved me to 8:30pm on Dec 12 and she told me there was a $3 cake cutting fee period.
2)Later at the restaurant I was told that it would be $3/slice. I was shocked that I would have to pay $60 for them to cut a cake I already bought. I was told that 50% of my party had to be present before we would be seated and when 50% was present they changed it to 80%. We were getting ready to leave and suddenly the table was ready. Go figure!!
3) The lounge seat at the table was soaking wet with alcohol and my friend sat in it. We had to find someone to clean up the area and it took a long time. We had to stand in the meantime.
4) The drink orders were forgotten or mixed up. The excuse they gave was that they were busy with other large parties. Again, they made us feel like our party didn't matter too much to them. Btw, the lychee martini is awful...drinks period are horrible.
5) Food took forever to come out and was just ok. They ran out of sushi so three of my friends had to wait longer. How does a sushi restaurant run out of their main product?!!!!
6) All through dinner they kept rushing us to finish and clearing the table too fast. They brought the check out before my birthday cake so part of my party left and never got to completely celebrate with me. A busboy came to clear the area and I kept telling him that I had a cake coming and we needed the area and he just ignored me as if I were nothing and he continued to clear. He turned to me and said "I"m trying to do my job and you keep rrrrr to me" . Very rude behavior.
7) They brought the cake and still made us leave the area. They put my cake around a statue of buddha and left it unattended. My friend had to stand and make sure no one took any. The manager moved us to another area with chairs but we couldn't enjoy the cake because we couldn't properly celebrate because we were separated.
8) The manager promised us shots for inconviencing us but they never came. We had to look for him to get them and then they weren't that great.
Basically, the entire experience was awful. The staff is rude and lack proper customer service training. The managers aren't that much better. The food and drinks are overpriced for the quality. The lounge chairs are dirty and stained. If you like to be treated badly while spending lots of money, then eat here. Otherwise, don't waste your time.
Pros: Nothing
Cons: Poor customer service, overpriced food, poor communication
more