I was in need of service so after reviewing what I thought was a reputable service company I just called Roy's, (just like their slogan).
I had a sump pump replaced 6 mos ago, worked fine then failed 2 weeks ago (3in of h20 in basement). Had them return, they said it was fine, but if I wanted to make sure I could get another for more money. 2 days later the Pump failed again.
To get peace of mind called another local plumber and they said the other was defective and it should be covered under warranty. I could not and did not wait.
I needed peace of mind, I did not mind spending
$ 277.00 for a new unit with them.
The moral here is that when you need service don't call Roy's. They advertise promises, 100% money back guaranty's, and performance guaranties. Try to get any of that done after you pay them. You don't even get acknowledged via emails.
What really make me mad is that I learned later that the sump pump that I paid $ 520.00 for retails for only
$ 199.00
Live and learn but don't call Roy's.
Cons: Terrible Products, No Warranty, No Follow Up after you pay
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