i had some complications with an item i bought on black friday at a different best buy store. since i was able to go to any BB store i went to this one because it was alot closer to home. first off, i bought a TV and if you buy a tv they waive the $100 installation fee but give it back to you in the form of a gift card... pretty much i paid $100 to buy myself a gift card, which i didnt want. the cashier at the other store ended up charging me for it so i went to return the gift card to get my money back. luckily when i got to the store there was no line at customer service but the employees took forever trying to figure out what they had to do and who they needed to talk to about my problem... i ended up being there for about 20 min just to return a gift card...
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