Went to this office for a single visit and initially were pleased with the well vs sick child entrances and offering of separated immunizations. Office staff friendliness was fair. However, they failed to take down our address and because insurance won't pay on a claim without an address, they didn't get paid and sent us to collections a year later! We have never been in collections and are prompt with all our bills. Our insurance would have gladly paid the bill had they submitted with our basic information. We first learned of the oustanding balance when the collections office called. We very quickly called the billing office and their staff was extremely rude! They had no interest in the fact that it was their error and took no ownership or responsibility for it. I would have thought they would at least realize it was their mistake and found another avenue. The collections attorney was even more personable than the billing office staff. Have also spoken with the medical office. Although they were friendly on the phone, we will have to wait to see what resolves. In the meantime, we have been battling this for 2 weeks and finally went ahead and paid in full on the erroneous bill just to get rid of it. We had previously considered switching to this office permanently but after this experience we will not be switching and would warn others to approach very cautiously or look elsewhere for service.
Pros: different entrances for well vs sick children
Cons: billing dept difficult to work with and VERY rude
more