We recently were going to rent a 2bd 2ba apt. home from Highlands of Marin in San Rafael, CA. We put a $199 deposit down and were told the bldg would be ready by Jan. 8th for move in. Our lease where we are at is up on the 20th of Jan. so Perfect timing then we were told a week later that the move in date was pushed back to Jan. 20th and that wasn't even a set date, everything was tentative. After a few weeks of no definite date my husband called and talked to the property manager and she gave us a date of FEBRUARY 20th. WTH? wow from Jan. 8th. After considering all our options we decided to not move there after all these uncertainty's as well as every time we would call the office we wouldn't get an answer if a message was left no one would call us back. We finally got ahold of someone after trying for 3 straight days with no answer and spoke with Trey and I was told that it would take anywhere from 4-10days to get a refund in their corporate office. Then 2days later we recieve a letter from Trey in the office at the apartments stating that they were keeping our $199 for a cancellation fee. When my husband called he told him that it was a verbal agreement for the 72hr hold on the apartment when they kept changing the dates on us and pushing things back. This place is a joke do not rent from them they will only give you the run around and try to take your money.
Cons: never answer their phones in the office or return phone call
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