When I adopted an older cat, I knew there would be issues down the road, which is why I got pet insurance. It allows me to take care of her because I know I do not have to make decisions about her health based on cost. I chose Pets Best Insurance because it was the best option that I could find for an older cat.
I have been using Pets Best for about 2 years now and my experience with them has been quite good. First and foremost, what they promise is what you will get. Other pet insurance companies may cover different things, but with Pets Best, there are no surprises. There is truth in their advertising.
Their customer service has been very accurate and timely, and their claim process is incredibly easy. Most of the time, they respond back in 10 days or less, and usually it is less. When they have had to get records from the vet and it has taken longer than 10 days, they send me an email notification to let me know. I appreciate getting email notifications from them about what has been processed and when, so that I can keep track of it. Everything has been very positive with Pets Best.
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