Recently had the opportunity to use your company. I feel obligated to take some time to write you this letter. When I first the discussion with Craig about the fact that I was looking into getting central air, he immediately told me that I should get a bid from your company. He explained that your company not only did great work, but that you stand behind every product and that your customer service is exemplary. He even said ""let me make the call for you, and I will have someone contact you"" I do not know many companies that will go that far to make a potential customer happy. I was already impressed. With-in minutes, I received a call from RICK (Richard... sorry I don't have his last name), setting up a time for him to come see me. He was very polite on the phone. When he arrived the next day he was neat in appearance made a very positive first impression for your company. He explained that he had spoke to Craig, had some idea what I was looking for, then confirmed it with me and proceeded to tell me all about the product he was offering that matched my needs. When we were finished, I told him that I was still waiting on 2 other proposals, and we agreed that he would get back to me later that day. Though other bids were slightly lower in price, I decided to go with your company based on the treatment of both Criag and Rick. When the two men arrived on FRIDAY MORNING, they were both polite, neat and ON TIME. (something I with other companies would learn how to do) They introduced themselves, walked with me to the basement and asked a few questions confirming the job, and locations of the vent pipes, etc. They were from the get go PROFESSIONAL and FRIENDLY at the same time. I was again impressed with the caliber of your installers. They worked diligently through the day and when they were finished made sure the room(s) were back to normal, then proceeded to walk me through the entire job and made sure I understood how everything worked. They also wanted to make sure that I knew how to contact anyone if there was a problem, and again pointed out the warrantees of the contract. The were in short, amazing. I asked for a few extra cards from Brian and Anthony, because I assured them, I have passed out 2 of them and will be passing them out to ANYONE I KNOW WHO IS LOOKING FOR A FURNACE OR AIR CONDITIONING. Having been in retail as both an employee and an owner for over 35 years, if the 4 men that I had the opportunity to meet from your company are an example of what your company stands for, then I am sure you must be the most successful company in Western New York. Though I hope I never need to call on you for service, I am very hopeful, that part of your company is as great as this part.
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