From the day that I purchased my new 1988 Saab 900 Convertible I knew that Shaw Saab was unlike any other dealership. The President of the dealership participated personally in the transaction and located financing that made my desire for a top of the line model affordable. During visits to the dealership for routine maintenance I was always greeted by the owners and sales staff, all of whom treated me like family. In 1992 I purchased a second new Saab. During one service visit, the service writer recommended a maintenance to prevent failure of the timing chain. When I disregarded the service writer's recommendation and ended up with major engine damage, I fully expected a lecture ie: ""I told you so"" and a walk to the sales department for a new car. Instead, Shaw Saab president, Frederick Shaw advocated for me with the manufacturer and secured financial contribution toward the purchase of a rebuilt engine. I managed to get several more years of trouble free driving from that car. During one visit to Shaw Saab I casually mentioned to Shaw Saab Vice President Raymond Shaw that I regretted selling my 1988 convertible. I subsequently received a call from Raymond Shaw advising that he had a used convertible with the identical body style to my old 1988. He was able to confirm that the vehicle had been maintained well. I wanted the car, but was informed that it was a standard. I had never driven a standard automobile. Raymond invited me to the dealership and taught me how to drive the standard. I bought the car and continue to enjoy driving it during all mild temperature days. I have now purchased 4 Shaw Saab automobiles and continue to be impressed with the personal attention afforded customers from all dealership staff. The service department is second to none and continues to be headed by Karl-Erik, a talented master technician who hails from Sweden. Well done! Look forward to my next purchase.
Pros: Exemplary service, knowledgeable sales personnel
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