My wife and I have/had four SAABs from Shaw SAAB (a four door 9/3, convertible, station wagon, and my SUV). I always tell people when they are buying a car or a lawnmower or any piece of machinery that will need service, ""Go somewhere that has a solid service department. You are buying the service department, now just the car."" It is comforting to know that I don't have to second guess the intentions of the Shaw SAAB service department because I know they are honest. They ""get it."" Just one conversation with the people at Shaw SAAB and tell me if you don't start to understand what I just mentioned.
Pros: Service
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