I just got back from my initial ""eye appointment"" with Dr. Duane Smith. I put quotations because the eye appointment never happened. My appointment was scheduled for 12:00pm. I arrived on time to find that the place was empty; there was no one at the receptionist's desk. I asked the staff at Lenscrafters whether the office was open today (Sunday) and I was told that it was, but no one had arrived yet. I was then shown where the waiting area was. After sitting there for 15 minutes, the receptionist arrived. I asked him whether the doctor was there yet, and he had no idea. He gave me some paperwork to fill out. While I was waiting, the doctor arrived around 12:30pm. He came over to me and asked ""have you finished your paperwork yet?"" I said, ""no"", as I had been waiting to see whether the doctor was there before I got started. He briskly gave me an overview of the paperwork and then said ""hurry up, you're late"". I was stunned. When the receptionist came back, I told him ""I've been the one waiting when NO ONE was here and the doctor tells me to hurry up because I'M LATE? I'll take my business elsewhere."" I am not surprised to see the negative reviews after dealing with such a rude and inconsiderate doctor myself. If you value time and customer service, don't go to Dr. Duane Smith. He and the staff there should be ashamed of themselves.
Cons: Rude, Inconsiderate, Late
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