I was horribly disappointed with the Pit stop. They were not understanding or friendly. I felt that I was treated rudely because I am young. I had my car towed and the tow truck driver showed up about 2.5 hours after I called, which I can understand because they were busy because of the flood. The shop called me at 4 (they close at 5) with about an $800 quote, which is a very large sum for a grad student living on student loans. I asked for time to think about what to do and seek some advice, they said this was fine but apparently that means they can charge a lot fee for storing it. I asked my friend's grandpa and he advised me what to get done and what not to get done. I was having my boyfriend and my friend's grandpa handle it because I am a girl and did not want to get cheated. They became very angry because they repeatedly called the next day and I could not call back until noon. My boyfriend was at work which is why he could not answer his phone (appparently this is unacceptable). I was also on my way home for Christmas so I was on the plane that morning(the whole incident was bad timing). I was on the phone listening when my boyfriend presented the coupon that 'never expires' to the cashier while checking out. He was yelled at by the person behind the counter and told that he had already given us enough discounts( I'm assuming these so-called 'discounts' were the two things I asked him not to perform on my vehicle) and he wasn't giving us anymore because he had to call us 4 times. Apparently it isn't acceptable to not be able to answer phone calls when you are at work either. The whole ordeal ended with me sobbing on the other end of the phone and my boyfriend trying to calm me down...Merry Christmas. I will not be back...ever. I was told to go outside the city for car repair and next time I will follow this advice.
Pros: quick
Cons: rude, ageist, expensive
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