I rented a home in Tempe Arizona in October 2008. Through out our rental we experienced extreme lack of responsibility and organization from Desert Wide Properties. Many maintenance and repair issues were ignored, phone calls and emails were never returned. Finally after refusing to pay the next months rent Desert Wide got back to me with the decision to reimburse me for half of what was needed. Broken water pipes, faucets, oven burners, and toilets were a few of the essentials that were never taken care of. After a few months in the house myself and my two roommates started to experience server allergy like sickness. After a visit to the doctor we discovered it was a Mold caused allergic reaction. We notified Desert WIde with in 24 hours with a notarized letter stating the need for a mold expert to examine the home. Thankfully the property manager got back to us with an email letting us know a mold inspector (of Desert Wides choosing) was being sent to our home with in 24 hours. Personally i was there to speak with the inspector while he conducted his inspection. After he concluded his inspection he told me and my roommates that the homes condition was an extreme health hazard and he was sending Desert Wide a report stating unhealthy/unsafe living conditions. We were told directly from the inspector to leave to home as soon as possible. The following day we got a phone call from our property manager letting us know we had been released from the lease and to move out by the end of the month (04/30/09). Everything and everyone was out of the home by the next morning (04/24/09). 4 months after leaving the home i received a phone call from the city of tempe notifying me that i was being ticketed from the unkept condition of the yard at my previous rental home. I told them to contact Desert Wide properties for i had not been living there in over 4 months. 7 months later i applied to an apartment complex with little time to find a place to live. I was denied my apartment for the sole reason that my rental history reported that I owed over 2 thousand dollars to Desert Wide Properties. I immediately started calling Desert Wide to find out what was going on. No phone calls were answered by the manager. I left many voice mails stating the urgency of the situation for I had no place to live due to being rejected from the apartment complex. No response or returned phone calls. Finally I went to the office in person. Not only was I belittled and spoken down to, the manager refused to come out of her office to speak with me. I then told the receptionist that I would not be leaving until i spoke with someone. The manager then came out, she was rude right off the bat and wouldn't even shake my hand in introduction. She let me know my issue was not on her list of things to get done quickly and that it would be at least over a week to come up with the research needed. I emphasized the fact that because of their wrong doing I now have no where to live until the issue is resolved. She had little to no concern or understanding for my terrible situation. This company needs to be stopped.
Charges From Desert Wide Properties:
(7 months after being released from the property due to unsafe living conditions from MOLD)
I left the house in 100X better condition then it was when i first moved in.
Cleaning - $360
Trash Removal - $80
Carpet & Tile cleaning - $400
Lawn Clean-up - $225
Key/CC&Rs - $75
Re-paint walls/ - $2,250
Drywall repair
Broken Towel Rod - $50
Electrical Faceplates - $50
Re-install closet door - $30
Garage Remotes - $150
Total Charges - $3,670
Pros: NONE !!!!!!!!
Cons: EVERYTHING !!!!!!
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