My son, a Marine, purchased a stereo system for his car. They charged his account (for $390.00) twice. When they were informed of their error, they told him they couldn't fix it until he came into the store, a 4-hour round trip. While they had his money, several legitimate charges were presented to the bank: total overdraft charges $204.00. After first stating that they had already reimbursed him for these fees, they made me threaten them with a suit (which I am persuing) before they woud do anything. Planet Stereo finally agreed to pay for only one overdraft charge (if my son drives to their store again) but they continue to refuse to pay the other charges they cost him because of their careless business practices. It took several phone calls (they hung up on me several times) and hearing that the manager of the local store did not know how to contact the corporate office, before I was finally able to get a name and phone number. I contacted the head office, but they asked me to call back several times before admitting that they too refused to help. This appears to be a corporate-wide fault.
Cons: dishonest, poor bookkeeping
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