We have an extended home warranty for our dishwasher. We called and had AHS set up an appt for someone to check out what was wrong with the dishwasher when it quit working. Our appt was set for a Friday from 9-12. The tech still had no shown up by 1:00, so when I called, he said he had made a mistake and would be out there before 5. He arrived at 5:30. We needed a new motor and he said he would call it into AHS and get us one ordered, it would take about a week. I thought he meant for the part to come in. Apparently he meant for him to call in the service order. Once he finally did get the service order called in, and the part did arrive, they decided they needed to store some extra parts around their shop, because they kept the part for a month. It took me calling asking for status of the motor that was ordered before they finally told me they would be out that Saturday from 9-10 to install the motor. Saturday morning came and went and again, no tech showed. I called and was told they were able to make it that day, and would call me the following week to reschedule. Only when I raised enough cain did the tech finally show up around 5:30 again. He was rude and unprofessional while at my house. I thought we were done with the whole mess, but no, the tech did such a bad job installing the motor, he caused more damage than good to our dishwasher. We started having electrical surges through out our house. We knew it was the dishwasher, b/c they stopped when we flipped the breaker. When AHS set up an appt for them to come back out and see what the problem was, again, they didn't show. I called to see what was going on and the dispatcher for the company (not AHS, but AD) hung up on me and told me I was a liar about what time my appt was schedule. Finally I got AHS to agree to send out another company to fix the issue and not only did they show up right on time, but they found that AD had caused at least two leaks in our dishwasher from installing the motor, had left the wire exposed and the water was leaking on the wires. This caused the control panel to short out and probably damaged the new motor as well. Had we not flipped off the breaker, we probably would have had an electrical fire in our house and once again our dishwasher does not work. The only good from this whole issue is that I am finally getting a new dishwasher. But I promise, I will make sure no one I know uses Appliance Doctor or ABAC- since they go by both names again!
Pros: I am getting a new dishwasher now.
Cons: too many to fit into ths small space.
more