Hands down the best ribs around! Which is tragic, because their customer service is nowhere near as good as their food. My fianc? & I have been loyal customers of theirs for 10 years. Yesterday our opinion changed, and we will never order from them again. I placed a phone order yesterday for two and a half slabs of ribs. Unfortunately, the person who took the order never bothered to repeat this back to me, and I ended up with (two) half slabs of ribs. I was in a hurry to get home and feed my family, and didn?t realize the mistake until I got home. When I called about this, I was told that the mistake was mine. I asked to speak to a manager and was told that he would call me in about a half hour. Two hours later with still no call back, I called them again and asked for the manager. He inadvertently told me he was aware of the situation. If that was the case, why had two hours gone by with no call back? He then proceeded to tell me that I ordered (two) half slabs of ribs. When I said I ordered 2 and a half slabs of ribs, he rudely interrupted me and told me that I got what I ordered. Every time I tried to talk he kept interrupting me, clearly not wanting to hear what I, as a paying customer might have to say. To his credit, he did offer to let me bring in the food and exchange it for what I had ?meant? to order. I guess he thought I would let my family starve for the 2 hours while I patiently waited for him to call. I guess he got tired of interrupting me, because he hung up on me. In my view, the situation could have been resolved if they didn?t take a defensive posture, listened to their customers, and made a reasonable gesture to rectify the situation.
Pros: greatest ribs ever
Cons: customer service
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