If you wish to be an upscale kitchen goods store located in an upscale area like NW 23rd Avenue, then you ought to accept AMEX, the preferred card of the upscale shopper. Also, coming out from behind the checkout counter and showing ANY interest in the customers may help.
Other than the above, you cannot beat the location, and this two-level store has a nice selection of goods.
Pros: Good selection of upscale kitchen goods, location
Cons: Indifferent customer service; does not accept AMEX
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