We booked a table for 25 for our wedding brunch. I have always enjoyed other locations of this chain, but my experience at the Plano location was terrible. I talked with the manager two times in advance to make sure all the details we agreed to would be taken care of. They did not follow through on their commitment. My guests who arrived early had to light the candles and finish setting the table. The service was atrocious, because they were understaffed. One of my friends took care of the situation by refilling our glasses. We were served enough bread for only a few people and they only brought out the dipping sauce when I requested it (This is typically a part of each dining experience). Some of the guests received lukewarm food. The second round of bread was still not enough for all the guests and we waited 30 minutes for it to arrive. When the waiter (actually a manager) finally took our order he asked me, in front of my guests, about the price I was paying for each person's food! We were allowed to bring in our own desert and they had refrigerated it over night. The waitress brought it out without telling us and just left it on a side table. It wasn't until my guests were leaving that I even noticed. A friend stayed after our meal to repack our table decor items to bring to us. The manager grilled her about the dining experience making her extremely uncomfortable. I had accidentally left behind our wedding license and they did not have the courtesy to use the number I had left for the original reservation. I stopped back by to see if they had the license and while there spoke with the manager about the poor service. He only offered excuses while the owner became extremely belligerent. I have nothing positive to say about the Plano location of Cafe Amore on Park.
Cons: Everything
more