My husband and I were in possession of a $25.00 gift card to Grappa Grill. After we had ordered our food and were paying our bill we were told they no longer honored these gift cards and that we could be fully reimbursed at restaurant dot com. The problem is we paid $2.00 for the gift card and we were now stuck with a food bill that frankly, we were not expecting. Although the food was good and the service was great, this is poor business. It is their choice NOT to make these available at restaurant dot com but a wholly other thing to not honor something THEY CHOSE to make available. We were told it was b/c of ownership change but we had purchased this at least 3 months after the ownership changed. It left us very frustrated and disappointed in what we hoped would be a good experience
Pros: Our server was wonderful, the food was good/average
Cons: see below
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