My most recent experience with Classe Party Rentals in Rancho Cucamonga was a major disappointment.
This is the second time I have rented from Classe Party Rentals and the last. I rented several tables and four-dozen chairs from Classe Party Rentals, but I made the mistake of ordering some linen to cover the table. When we opened the linen at home, a relative noticed a small cigarette burn in one of them. I didn?t pay much attention to it, but when I returned the linens to Classe Party Rentals I was told I would be charged $20. This was after I had already told them about it ? before they started inspecting the linen Classe Party Rentals told me that is was ?impossible? that I had received the linen in that condition.
I explained to Classe Party Rentals that I had seen it with my own eyes when the plastic was taken off. They asked me why I did not call or tell them when I had to (mid-party) return a defective coffee pot. At this point the conversation with Classe Party Rentals was still civil and I explained that the burn was so minor that I didn?t think about it. Just imagine you are throwing a party and your rented coffee maker from Classe Party Rentals doesn?t work. You?re in the middle of things and you have to run over and quickly return it, so your guests can have coffee. Would you think to about mentioning a minor cigarette burn when you?ve got caffeine-starved guests?
Well, things went from bad to worse at Classe Party Rentals. Several employees were trotted out to the dock area to explain to me how it was impossible for them to have given me linen with a cigarette burn. I told Classe Party Rentals that I understood that, but I had seen it with MY OWN EYES when it came out of the plastic. At this point, I found myself amazed that Classe Party Rentals wasn?t just erring on the side of the customer. I told them, I am CERTAINLY not going to lie over a $20 replacement fee, but I certainly wasn?t going to be called a liar. I further explained to Classe Party Rentals that the tables were in my house and there was no smoking or candles on the table ? but that was beside the point because I had seen the burn with the plastic was taken off the linens.
I?m very easy going, but after arguing with four people at Classe Party Rentals, I went to the main office where I was essentially called a liar. The managers at Classe Party Rentals also told me I had ?only? rented from them twice...when I told them they wouldn?t be getting my business again!!!!
I am a professional and very honest and am amazed that Classe Party Rentals would essentially call a customer a ?liar? over $20. I have never written a review like this online, but I have a feeling that if Classe Party Rentals treated me this way, there are probably many more dissatisfied customers out there, courtesy of the folks at Classe Party Rentals in Rancho Cucamonga.
There are plenty of other party rental places out there and based on my experience with Classe Party Rentals, I hope you will look elsewhere for your party rental needs. It seemed like there were new people behind the front desk, so possibly these are new owners. Hopefully Classe Party Rentals will learn that this is not to treat customers in Rancho Cucamonga.
Avoid Classe Party Rentals at all costs! But what do I know? According to Classe Party Rentals I only have rented from them twice and I?m going to lie to their faces over $20.
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