Unfortunately, zero stars is not an option. Three areas of gripe with this company: 1. An owner who fails to address your concerns and refuses to handle complaints. Instead, he hides behind his office staff and they just don't follow through. Shame on the way he runs his company. I have been trying to get this issure taken care of for three weeks. Constant phone calls have not been returned even when the office manager said she would call back - flat out lied on four separate occasions! 2. High pressure sales tactics from the repair person. If you have problems with your heating, be prepared to be constantly peppered with the push to be a part of their year-long service contract. If you say no, they really get grumpy and moody. 3. EXTREMELY POOR SERVICE! The ""technician"" that did not fix our problem not only made the problem worse, but then tried to sell us a $300 part when nothing at all was wrong with the original component! We were so fed up with his high-pressure sales techniques that we refused to call back to this terrible company when we continued to have problems after he ""fixed"" it. Their competitor came out, said that the last person working on this wired it wrong (his exact quote was, ""That person was an idiot), and then re-wired it for 1/5 the cost from Dick's! His re-wiring was to fix the inept job from Dick's! There was nothing wrong with the part, just that the settings were too high for the heat to work.
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