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WOW - not what I expected in customer service or warranty - Review by citysearch c | Dallas North Aquarium

Dallas North Aquarium

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WOW - not what I expected in customer service or warranty 12/1/2009

I contacted Dallas North Aquarium to set up my aquarium . I spoke with Charlie who arranged for someone to come to my home and they even selected the fish. It's been three weeks and several of the fish have disappeared and three have been attacked by other fish. I called and spoke with Charlie who was much less the gentleman this go round. Since such little time had passed since they set up the aquarium, I asked if the fish could be getting sucked up through the filter. He said that it was possible but they guarantee nothing past 7 days. I asked if they felt any reponsibility since they selected the fish that were attacking others. Again, they do not hold themselves responsible in any way after 7 days. more
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