It was Sunday evening and my wife and I decided to go out with my children on our Anniversary. This was the only restaurant open in the entire neighboorhood and we were about to head home when we saw the open sign on this restaurant. We were exited and took the next exit from Hwy 288 (about a mile down) made a U turn and came to the restaurant. I decided to go in myself just to make sure that it was not a problem if we came in (It was 09:25 pm and they close at 10:00 pm). I went inside and met a staff member (Brandon) and asked him if it was ok for us to come in. He did not reply. Infact he looked at me as if he did not want us to come in. I did not realise that and thought that he must not have heard me. I asked him again and this time he rolled his eyes around and uttered "Um" twice. I thought that was ok and left. However, when I was walking back to my car I thought that I should at least bring it to the Manager's notice and walked back in. It was Brandon again that confronted me and I informed him that I wanted to talk to the GM (Melissa Taylor). He was a little nervous and commented that he never said 'no' to me coming in. I insisted. He finally went inside and no one came out for the next 10 minutes. I finally had to ask for the GM again and this time she came out to meet me. Before I could say something, she said that it had been a long day and that the staff was tired. I was shocked that she was favoring her disrespectful staff member over her guest. She further mentioned that they were closing and hence the attitude. I wasn't planning to eat there; however, I told her that Olive Garden Corporate will learn about this. She mellowed down and said that it was a mistake and that she would like for us to come in and eat. I was not doing that and left. Disgustful. I am going to write to Corporate and inform them about this.
Pros: Didn't get to find out.
Cons: Rude & Uncaring Management & Staff.
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