On the first cleaning, where they charge by the hour, the maids were on their cell phones instead of cleaning and I got overcharged by an hour. During the routine cleanings, the maids were lazy and missed major items in the house that needed cleaning. Upon calling the manager, Thelma, she gave me an attitude and said I was impossible to please. She also said they have a time limit of 1.5 hours on the rountine cleanings. I called the corporate offices who told me that is untrue, and that each local Merry Maids is run independently. I have sinced used Maids by Melissa, who are better priced and committed to customer satisfaction. Would not recommend Merry Maids at all.
Cons: Rude management who don't care about customer satisfaction
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