Michael Cortez was extremely helpful during the important decision making process of purchasing my fiancé’s engagement ring. His expertise and honesty made shopping for the perfect ring fun and exciting.
I knew very little about diamonds when I first started looking for a ring. When I met with Mr. Cortez, he educated me on many of the complex dynamics of diamonds. He calmed my nerves with his clarity and we were soon on our way to finding the right ring for my bride to be.
Michael Cortez was able to meet every one of my picky demands. As a graduate student, I had a strict budget for the engagement ring. This had no effect of how sincere Mr. Cortez’s efforts were to find a ring that fit my needs. His integrity throughout the pursuit of my ring made me feel comfortable in making this very important purchase.
Mike went the extra mile by driving thirty minutes out of his way to meet with me privately. My busy class and work schedule made it difficult for me to find time to visit his store located in Newport Beach, CA. Clearly, Mr. Cortez’s customer service standards exceeded my expectations.
Another aspect to the spectacular service I experienced was when Mr. Cortez invited me to design my own ring. Michael, along with his professional staff, worked with me to custom design my engagement ring. The result was a beautiful platinum band with my fiancé’s and my birthstones embedded in the interior of the ring! Now, my fiancé has a perfectly unique ring that no woman has a copy of.
I needed to have the ring before Christmas, so I could propose to my future wife on Christmas day. Upon short notice, Mr. Cortez was able to locate a diamond that matched all my specifications. His calm, professional composure assured me that my diamond was in the right hands.
Thank you, Mr. Cortez and staff for helping me with one of the most important purchases of my life. I am very happy with my stunning diamond ring. I give my highest recommendation of your services to anyone looking to purchase precious stone jewelry. Your professionalism, expertise and honest customer service is as rare as diamonds.
P.S. She said YES!!!
Pros: Best customer service I received from a jeweler
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