This is a terrible company to deal with. I have recently started service with them just last month and since am in the process of moving. I had called to get my services tansfered to the new address and it took them over 2 WEEKS to even call back to get someone out there to check the lines...... the tech said my house was to far from the pole and had to send a supervisor out. well the supervisor then stated that charter does not service that area. Meanwhile my neighbor who lives no farther then 100 feet from me has charter, cable internet and telephone the whole package... plus she is farther from telephone pole then i am! I have recently found out that they were trying to connect me to the wrong pole. They are the techs. they get paid to do this you would think they would know what telephone pole to hook the service up to!!! They dont. not even the supervisor! I then tried to call charter back and they said i would have to call the main office here in greenville, problem is THE PHONE NUMBER THEY HAVE LISTED IS DISCONNECTED. To top it all off they wanted to charge me 300 and some odd dollars for the service i told them i have only had the service one month and the customer service reps response was that they bill one month a head. I said NO WAY your not billing me for service that i have not yet used and plus my service isnt even hooked up because who ever they have working there is incompitant! I DO NOT RECOMMEND CHARTER. DIRECT TV MAYBE OR DISH NETWORK. DEFINATELY NOT CHARTER!!!
Pros: NONE
Cons: All
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