My brother Simon is presently a patient in your facility.
After all departments assessed him, a care plan conference call was set up for me to receive an update on his condition/prognosis.
It's most unusual to have this sort of service, and I must say that I was very pleased to receive the call, get all my questions answered and have your team tell me all I needed to know, including their commitment to follow up on items still to be resolved.
Please let everyone know how much I appreciate their efforts, and how satisfying it is to find people who are still willing to go the extra step to show concern and caring.
My compliments to you and your staff.
SG 11/16/09
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