They have the worst return policy ever i bought a open box lcd tv(only because they didn't have any new ones of the model i wanted) and when i got home and opened it it was all scratched up i went to take it back the next day they didn't want to take it back because they said it's not the condition it was sold in then the guy said he would give me store credit i told him i don't want $500 in store credit( i had the receipt and everything by the way) after a 2nd person looked at it they refunded me the money after charging me a bogus 15 percent re stocking fee i will never shop at best buy again
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