Because they were so near my house, and the supposed (baloney) benefits of them touting having been around so long, I decided to give them a try. Service call cost to diagnose water heater problem was $57, which seemed quite reasonable. But then they suck you in with a cheap basic diagnostic charge so that they can then STEAL FROM YOU BLIND!!!! The thief they sent to my house tried to quote me $550 just to replace the heater's thermocouple (a less than $20 part, and about half an hour to install, if that). He also quoted me $2850 if I wanted to replace the water heater, since (using scare tactics) he ""couldn't guarantee"" that the thermocouple replacement would solve the problem for very long (more baloney). A water heater with super-easy access like ours takes about 1.5 hours to replace, if that, and good heaters can be had for $600. So I told him to get out of my house. I told my handyman to meet me at Home Depot in half an hour. I bought a great GE heater for $580, we put it in his pickup, bought a couple connector pipes while we were there, and he put the whole thing in in about 1 hour. Total cost, less than $650, installed for over 400% less than these con artists tried to charge me! They claim to have been around since 1966, but I'd bet some thief bought out the original owners. NOBODY THIS CROOKED COULD KEEP DOING BUSINESS IN THIS MANNER FOR VERY LONG!!!!
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