While there is a lot of equipment to work out on, the cancellation policy and the staff friendliness are factors in my rating. Sometimes you can't even get a parking space b/c they overbook gym membership. Also, I love taking classes and they have cut back their yoga classes and even a lot of the dance and kick classes. Around the holidays they seem especially bad in lack of classes offered but lots of us members are NOT students and we're here through the holidays. Canceling is a tedious and painful process. The personal trainers try to literally bully you into paying extra for their services and try to make you feel EXTREMELY guilty when you don't. When I told one I couldn't afford extra fees he wanted to go over my finances with me to show me how I was blowing $$ on other things that I could use on him. Call me fat and irresponsible w/ my $$ all in one sitting why don't u?
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