I have a business in Hong Kong and I tested them 2 times on shipments here. The first 2 came just as they should. I felt they have a great website and prices were good for my needs here..... but.
The third and fourth shipment - for production of chairs - was sent by Fed Ex linking up to a local postal service. This service is described for BULK mail and catalogs. Meaning no tracking or signing at the other end.
Well, 3 weeks late and I am now out the fabric and late on my customers order and the company just says WAIT. I cannot - I have deadlines and travel problems now in the way - and they stopped communicating and will not reship the order in a proper way or credit me - no answer is their answer. They tried to save a buck on shipping and it was the wrong decision.
Fed Ex Hong Kong is surprised this service is still being offered - they thought it was discontinued. So of course, it's not their problem either.
JUST MINE!
Pros: Great product - great website - great prices
Cons: until something goes wrong.
more