In the past 8 years, I have had 3 local moves and 2 long distance moves, so I have a lot of experience with movers. While I never had a bad experience, Gentle Giant's recent local move for me from Mountain Island to Ballantyne was the best experience ever!
All 3 guys on the crew were educated, clean and professional looking, and were focused on customer service. This customer service focus permeated the entire experience, starting with Jon, the sales manager.
He gave me a quote and it was a little higher than some of the other quotes I had received. Because I felt more comfortable with his professionalism and knowledge when he came out to the house, I called and asked if he could match the lowest quote if I gave him flexibility to choose the move date. He was more than happy to do so.
When the crew came out to my house, they all greeted me like an old friend and immediately gave me confidence that they knew what they were doing. Not only did they literally run throughout the day, but they also wrapped everything, stacked it carefully, and planned out how they were going to fill the truck to prevent shifting. After placing all of the items in the new house, they took me from room to room and gave me the opportunity to have them move things to different locations if it didn't look the way I thought it would.
I love these guys and I highly recommend Gentle Giant to anyone that needs a mover!
Pros: Professional, Educated Crew, Focus on Customer Service
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