I had a horrible experience with Lysette and her staff at Premium Escrow. The office was incredibly unaccommodating and inflexible. For example, they insisted on closing right at five and would not wait for me to get the cashier's check from across the hallway. They were also so nitpicky about the smallest details that it bordered on compulsive-obsessive. Although attention to detail is usually a valued trait, the things that they insisted on being picky about were for things that showed their lack of intelligence rather than a commitment to thoroughness. And even though they were unforgiving with any perceived lack of attention to detail on my part (for example, I didn't realize they didn't take personal checks and they pointedly reminded me that it was written among the many papers they sent me), they made numerous mistakes on their part (for example, numerous typos even after it was pointed out to them, forgetting a co-donor's signature line, mistakes in the characterization of the loan, etc.). She also charged me for documents that she drafted incorrectly. As a result, we ended up having another escrow company draft the correct ones. And when I questioned some of the fees in the closing costs, her staff member shrugged it off as ""just $75"" and said they would not take them off. I resent the attitude that they could afford to be generous with my money. Although some people may mistake Lysette's crisp voice and apparent prompt attention to calls as evidence of professionalism, these examples prove that they are more show than substance. I have only spoken to Lysette over the phone and have never met her in person. But I could hear her sharply chewing out people over the phone in the other room while I was signing papers. She was very rude to all of the people involved in my real estate transaction, including my husband, the mortgage officer, and our insurance agent. I also heard her repeatedly use the excuse that her husband was a real estate lawyer so she should know. I find that sort of name-dropping to be the epitome of unprofessionalism. Whether her husband was an attorney or not has no bearing on her own credentials and is no reason for why she is not courteous to all her customers. As an attorney myself, I know many attorneys who are kind and gracious while at the same time providing valuable and correct legal assistance to others. I do not know how Premium Escrow will be in business for much longer if they do not change their attitude as their company is in a customer service based profession. I have informed all my friends as well as business contacts to never use Premium Escrow. We had no choice as the seller's agent insisted on using them for our real estate transaction, but had we known what we know now, we would have rather forgone the transaction than use this company.
Pros: close by
Cons: inflexible, rude,
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