I bought a refrigerator from the Sugar Land Conn's. I knew of the problems Conn's had previously regarding their service and extended warranty. I figured it wouldn't be a problem, I just wouldn't buy the extended warranty. I bought the refrigerator, had it delivered and it didn't work. I ended up dealing with the Conn's service department for approximately a month without results. I finally called my sales consultant Victor and explained my situation. He was right on it! He asked why I hadn't called earlier. He had a new refrigerator delivered to my house within two days. Not only did he have it delivered but he followed up to make sure it was delivered and that I was happy with it. I am not sold on Conn's, but I am sold on Victor. I will continue buying appliances from him as long as he is with Conn's because I know he will take care of me. Conn's service hasn't improved, but their selection in sale staff has. I would recommend Victor at the Sugar Land location to anyone who wants excellent customer service.
Pros: Saleperson
Cons: Service Department
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